Course Ref: HR.1A

Course Subject: Human Resources

Who should attend?

• HR Practitioners who are responsible for the development of HR Strategy and or delegates who are responsible for operational delivery of recruitment, appraisal management, training or staff development. This specialist programme also includes NLP techniques for assertiveness, influencing skill development and negotiation.

Course objectives

• To develop effective HR Strategies
• To manage effective recruitment and selection
• To develop effective training and development pathways
• To conduct effective performance appraisals
• To develop effective talent management initiatives
• To create effective staff career planning
• To effectively assert themselves in a range of scenarios
• To influence and negotiate effectively
• Utilise NLP techniques
• To support non HR colleagues in recruitment and selection and performance appraisal and HR strategic policy implementation

Course content

Effective HR Strategies

• Key objectives and outputs from HR Strategy
• Identifying the current baseline
• Developing support mechanisms and policies – recruitment, training and development, performance management, disciplinary frameworks
• Ensuring legal compliance

Recruitment and Selection of staff

• Identifying key essential and desirable skills criteria
• Developing effective job/ role descriptions to attract talent
• Selection criteria and scoring systems
• The use of psychometrics
• Supporting non HR colleagues in the recruitment and selection process

Training and Development

• Identifying training needs
• Choosing and sourcing training delivery – internal capability, external training
• Measuring and evaluating training and development
• Developing Continuous Professional Development (CPD) Programmes

Conducting effective performance appraisals

• Pre appraisal planning
• Communicating effectively with the appraisee
• Managing the appraisal environment – constructive, handling difficult situations, conflict management
• Recording and documenting the appraisal
• Supporting non HR colleagues in the appraisal process

Interviewing skills

• Developing effective questioning techniques
• Creating the optimum interview environment
• Overcoming challenges within the interview
• Supporting non HR colleagues in interviewing technique

Effective Training and Development

• Key objectives from Training and development
• Aligning training and Development with future organisational strategy
• Identifying operational training needs requirements by department
• Developing the T&D Strategic plan – content, structure, financials, cost benefit analysis

Training Needs Analysis (TNA)

• Developing the TNA questionnaire
• Inclusion of core skills identified cross functionally
• Learning styles and preferences
• TNA data analysis

Talent Management

• Developing talent management initiatives
• Identifying talent – establishing key selection criteria
• Creating effective career pathways within talent management
• Measuring talent performance at each stage

Career Planning

• Building workforce aspirational profiles
• Skills profiling
• GAP Analysis techniques
• The use of external accreditation for skills development

Verbal Communication skills

• Active listeners
• The message drop out
• The three elements of effective communication
• Building rapport with verbal communication

Introduction to Neuro-Linguistic-Programming

• Understanding the essence of successful verbal communication with Transactional Analysis (TA)
• Supporting TA through the use of NLP
• Practical NLP
• Cross cultural uses of NLP

Influencing skills

• Sphere of influence
• The pure styles of management influence
• The influencing model
• D.E.S.C in practice

Assertiveness

• Conquering the fear of failure
• Delegation
• Using SMARTER
• Building inner confidence

Negotiation

• The Win-Win
• When to settle for an outcome other than a Win-Win
• Three strategies to get to the real issue
• Bonding and Rapport