- Advanced Management
- Management Skills
- Operations Management
- Finance
- Human Resources
- Public Relations
- Sales
- Secretarial Skills
Testimonials
Overall it was an excellent course – very informative, very well organised and excellent presentations. I really enjoyed it and felt it was excellent value for money.
Contract Representative
Saudi Aramco, Saudi Arabia
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Date: 27 May to 07 Jun
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Date: 15 Jul to 26 Jul
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Advanced Supervisory Skills
Course Ref: M.5A
Course Subject: Management Skills
Who should attend?
- Experienced supervisors who are looking to achieve a step change in their performance and secure their place as a manager of the future in their organisation.
Course objectives
- To provide experienced supervisors with an intensive week of skills and learning that will secure them the abilities to build a high performance team.
Course content
Management
- Sphere of influence
- The pure styles of management influence
- Your personal style
- The influencing model
Leadership skills
- The key difference between Managers and Leaders
- Head Vs. Heart
- Using “the Two Me’s” to succeed
- The three leadership styles
Motivation
- The use and development of motivational audits
- The four pillars of motivation
- The three models of motivation
- The six phases of motivation over time
Team building
- Organisational structures and the impacts on teams
- Maximising team dynamics with the use of five team profiling tools
- Change adoption illustrated through the Tuckman model
- Groupthink
Verbal Communication skills
- Active listeners
- The message drop out
- The three elements of effective communication
- Building rapport with verbal communication
Creative problem solving
- 5 Why’s
- Root cause analysis
- Cause and effects
- The problem solving process map
Decision making
- Key decision making tools
- Choosing between options
- Effective decision making by a panel
Time management
- How good is your time management?
- The four D’s of time management
- 10 Tools to help you manage your time more effectively and increase your productivity
- Overcoming the fear of change
Stress management
- Understanding stress
- Causes of stress
- Building your defences
- Avoiding burnout