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Testimonials
I would like to extend my deepest gratitude to LCT for providing a wonderful opportunity to learn new skills and explore our hidden talents.
Reintegration Co-ordinator
International Organisation for Migration, Pakistan
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Date: 27 May to 07 Jun
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Date: 03 Jun to 14 Jun
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Date: 10 Jun to 21 Jun
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Date: 10 Jun to 21 Jun
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Date: 23 Jun to 04 Jul
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Date: 24 Jun to 28 Jun
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Date: 01 Jul to 05 Jul
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Date: 01 Jul to 05 Jul
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Date: 01 Jul to 12 Jul
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Date: 01 Jul to 12 Jul
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Date: 01 Jul to 12 Jul
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Date: 01 Jul to 12 Jul
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Date: 08 Jul to 12 Jul
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Date: 15 Jul to 26 Jul
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Date: 15 Jul to 26 Jul
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Date: 15 Jul to 03 Aug
Influencing Skills, Assertiveness and Negotiation
Course Ref: M.4
Course Subject: Management Skills
Who should attend?
- Managers who find they are increasingly challenged with needing to influence and /or negotiate
- Managers who require support in dealing with confrontation
Course objectives
- To provide managers with the core skills essential to deal with potential instances of confrontation in today’s business environment.
Course content
Verbal Communication skills
- Active listeners
- The message drop out
- The three elements of effective communication
- Building rapport with verbal communication
Introduction to Neuro-Linguistic-Programming (NLP)
- Understanding the essence of successful verbal communication with Transactional Analysis (TA)
- Supporting TA through the use of NLP
- Practical NLP
- Cross cultural uses of NLP
Influencing skills
- Sphere of influence
- The pure styles of management influence
- The influencing model
- D.E.S.C in practice
Assertiveness
- Conquering the fear of failure
- Delegation
- Using SMARTER
- Building inner confidence
Negotiation
- The Win-Win
- When to settle for an outcome other than a Win-Win
- Three strategies to get to the real issue
- Bonding and Rapport