Course Ref: M.2

Course Subject: Management Skills

Who should attend?

• Experienced managers who are in need of a range of new tools to assist them move to a position of leadership in their business.

Course objectives

• An intense course that combines a collection of management and leadership theories and tools to provide delegates with a framework within which to build their own style of successful leadership.

Course content

Management

• Sphere of influence
• The pure styles of management influence
• Your personal style
• The influencing model

Leadership skills

• The key difference between Managers and Leaders
• Head Vs. Heart
• Using “the Two Me’s” to succeed
• The three leadership styles

Motivation

• The use and development of motivational audits
• The four pillars of motivation
• The three models of motivation
• The six phases of motivation over time

Team building

• Organisational structures and the impacts on teams
• Maximising team dynamics with the use of five team profiling tools
• Change adoption illustrated through the Tuckman model
• Groupthink

Creative problem solving

• 5 Why’s
• Root cause analysis
• Cause and effects
• The decision making process map