- Advanced Management
- Management Skills
- Operations Management
- Finance
- Human Resources
- Public Relations
- Sales
- Secretarial Skills
Testimonials
I would like to thank the customer service team for their cooperation over the last 2 weeks. Your support was highly appreciated. You are all doing a great job. Keep up the good work!
Assistant Manager
Unicef
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Date: 27 May to 07 Jun
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Date: 03 Jun to 07 Jun
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Date: 03 Jun to 14 Jun
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Date: 10 Jun to 21 Jun
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Date: 10 Jun to 21 Jun
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Date: 23 Jun to 04 Jul
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Date: 24 Jun to 28 Jun
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Date: 01 Jul to 05 Jul
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Date: 01 Jul to 05 Jul
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Date: 01 Jul to 12 Jul
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Date: 01 Jul to 12 Jul
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Date: 01 Jul to 12 Jul
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Date: 01 Jul to 12 Jul
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Date: 08 Jul to 12 Jul
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Date: 15 Jul to 26 Jul
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Date: 15 Jul to 26 Jul
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Date: 15 Jul to 03 Aug
Senior Management Skills
Course Ref: M.1A
Course Subject: Management Skills
Who should attend?
- Senior Managers who wish to take advantage of a broad range of skills in developing their competencies as they take leadership roles in their organisation.
Course objectives
- To provide senior managers with a range advanced core skills that prove essential for success through superior team performance.
Course content
Management
- Sphere of influence
- The pure styles of management influence
- Your personal style
- The influencing model
Leadership skills
- The key difference between Managers and Leaders
- Head vs. Heart
- Using “the Two Me’s” to succeed
- The three leadership styles
Motivation
- The use and development of motivational audits
- The four pillars of motivation
- The three models of motivation
- The six phases of motivation over time
Team building
- Organisational structures and the impacts on teams
- Maximising team dynamics with the use of five team profiling tools
- Change adoption illustrated through the Tuckman model
- Groupthink
Verbal Communication skills
- Active listeners
- The message drop out
- The three elements of effective communication
- Building rapport with verbal communication
Introduction to Neuro-Linguistic-Programming (NLP)
- Understanding the essence of successful verbal communication with Transactional Analysis (TA)
- Supporting TA through the use of NLP
- Practical NLP
- Cross cultural uses of NLP
Influencing skills
- Sphere of influence
- The pure styles of management influence
- The influencing model
- D.E.S.C in practice
Assertiveness
- Conquering the fear of failure
- Delegation
- Using SMARTER
- Building inner confidence
Negotiation
- The Win-Win
- When to settle for an outcome other than a Win-Win
- Three strategies to get to the real issue
- Bonding and Rapport