Dates for this course

04/10/10 - 22/10/10

Who should attend:
• Managers who seek increased their leadership skills.
• Managers at all levels who want to improve their interpersonal skills.
• Managers who want to motivate and build teams in the workforce.
• Managers who aim to increase the productivity of their subordinates.

Course objectives:
• Give senior managers new tools for better management.
• Improve employees' performance by increasing the skills of their managers.
• Show how it is possible to increase productivity by effective communication, team-building, delegation and motivation

Course content: 

Week 1 
• Evaluating Management Styles
• Influence of Style on Motivation
• Motivational Audits
• Adaptability & Effectiveness
• Interpreting Corporate Objectives
• Measures of Performance
• Effective Appraisals
• Monitoring & Follow-up
• Leadership Skills Building
• Models of Leadership
• Adapting your own style of leadership
• How to instil vision and motivation in your team
• Selecting Team Members
• Role of the Team Leader
• Multi-disciplined Teams
• Effective Participation
• Project Planning
• Project Management
• Budgeting & Forecasting

Week 2
• Assertiveness Skills – understanding the various models
• Effective Communication Skills
• Effective Listening and questioning techniques
• Building rapport and common ground in effective negotiations
• Introduction to Neuro Linguistic Programming (N.L.P) & relationship building techniques
• Emotional Intelligence in Management
• The influencing strategy
• Achieving a win-win situation in Negotiation
• Negotiating Strengths and Weaknesses
• Maximising good use of Body Language to positively influence
• Personal Presentation Coaching

Week 3
• Preventing crisis situations by improved planning & control
• Selecting & training appropriate crisis team members
• Developing & implementing a crisis management plan
• Auditing wastage costs caused by chaotic situations
• Importance of accurate health & safety reporting
• Factors which create pressures for organisation change
• Maintaining communication & motivation during change
• Formulating cost-effective change proposals
• Methodology for overcoming resistance to change
• Importance of HR involvement in navigating change