Dates for this course

13/09/10 - 24/09/10

15/11/10 - 26/11/10

Who should attend:

• Line managers with responsibility for supervising staff in either public or private sector.
• Team leaders, section heads and other senior staff within supervisory or sub-supervisory roles.
• HR development personnel responsible for the delivery of supervisory & inter-personal skills training.

Course objectives:

• To learn methods for development of supervisory skills relevant to junior managerial grades in line or staff appointments
• To understand the implementation of a raft of core skills, as a foundation for higher managerial roles.

Course content:

Leadership Skills
• Leadership styles
• Motivating individuals & groups
• Influencing & negotiating skills
• Inter-personal relationships

Organisation
• Organisation & Job Structures
• Time Management
• Delegation & Empowerment
• Team-building

Planning & Decision Making
• Planning & organising work
• Setting objectives & targets
• Problem solving & decision making
• Creative thinking

Communication and Presentation Skills
• Communication Skills
• Presentation Skills
• Selling Ideas & Persuading
• Effective Report Writing

Staff Induction & Appraisal
• Staff induction procedures
• Subordinate appraisals
• Coaching & Counselling
• Disciplinary procedures

Manpower Planning & Control
• Methodology for manpower planning
• Dealing with wastage & skill shortages
• Maintaining your talent pool
• Career management & planning

Employee Relations
• Dealing with difficult employees
• Knowledge of national labour laws
• Proper use of grievance procedures
• Personal attitudes & behaviour