- Preventing crisis situations by improved planning and control.
- Roles and responsibilities of crisis management team members.
- How to select & train appropriate team members.
- How to develop a crisis management plan.
- Implementing an effective crisis management process.
- The need for accurate event logs and incident reports.
- Auditing of wastage costs caused by a crisis.
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- Factors which create pressures for change and the importance of effective responses.
- Achieving change through business process re-engineering.
- ‘Right- sizing’ organisations.
- The stages of change planning & implementation.
- Overcoming resistance to change.
- Auditing the costs and benefits of change.
- The importance of competent management during change.
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