Crisis and Change Management - Strategic Planning

Course Ref: M.6   Course Subject: Register for this course

Dates for this course

01/12/08 - 05/12/08

20/04/09 - 24/04/09

13/07/09 - 17/07/09

28/09/09 - 02/10/09

Who should attend:

  • Executives and managers having responsibility for strategic planning aimed at minimising crisis situations or to facilitate the process of change.
  • Auditors, risk /security managers and senior HR personnel, with practical involvement in dealing with occurrences of crisis organisational change.
  • CEO’s and other senor levels of management, who wish to develop effective responses to crisis situations and pressures for change.

Objectives & Benefits of the Course:

  • To provide an overview of crisis management, as well as an evaluation of best practice in response to a major crisis.
  • To evaluate the need for implementation of crisis and safety management processes.
  • To review the importance of training in dealing with crisis situations and facilitating change.
  • To consider correct methods of handling internal and external communications, during crisis situations.  
  • To enable a clear vision of the desired objectives of proposed organisational changes.
  • To examine methodologies for implementing change to the advantage of the organisation.
  • How to deliver change effectively by persuading people to accept and endorse changes.
  • How to prepare a plan of action for implementation of change strategy aimed at a ‘win-win’outcome.

The course will cover:

  • Preventing crisis situations by improved planning and control.
  • Roles and responsibilities of crisis management team members.
  • How to select & train appropriate team members.
  • How to develop a crisis management plan.
  • Implementing an effective crisis management process.
  • The need for accurate event logs and incident reports.
  • Auditing of wastage costs caused by a crisis.
  • Factors which create pressures for change and the importance of effective responses.
  • Achieving change through business process re-engineering.
  • ‘Right- sizing’ organisations.
  • The stages of change planning & implementation.
  • Overcoming resistance to change.
  • Auditing the costs and benefits of change.
  • The importance of competent management during change.
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Senior Manager – CBN - Nigeria