Dynamic Office Management and Administration

Course Ref: SS.4   Course Subject: Register for this course

Dates for this course

20/04/09 - 01/05/09

11/05/09 - 22/05/09

13/07/09 - 24/07/09

07/09/09 - 18/09/09

26/10/09 - 06/11/09

Who should attend:

  • Office Managers. PA's and secretaries who also take responsibility for the day-to-day running of the office.
  • Office Managers and Administrators who have responsibility for co-ordinating staff resources and management.
  • Secretaries wishing to expand their management skills and knowledge.

What you will learn:

  • Acquire the key management skills and how to incorporate this into your daily role function.
  • Ensure the smooth running of your office through effective planning, time management and influencing skills.
  • Improve the flow of information through effective systems and procedures 
  • Confidently be able to deal with a variety of situations using effective communication, assertive techniques and understanding of management applications.

The course will cover:

  • Understand the role and responsibilities of an office manager.
  • Overview of staff management techniques.
  • Effective Administration and Secretarial Skills.
  • Influencing skills and negotiating for a win / win outcome.
  • Develop your team. Use development plans to increase staff performance
  • Time management - increase productivity and efficiency.
  • Clear objective setting including SMART objectives and action planning.
  • Project Management Skills.
  • Decision Making.
  • Effective Communication techniques.
  • Leadership skills and effective delegation.

 

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I thoroughly enjoyed the course, very informative, helpful and efficient. All the tutors were excellent and each one a joy to work with. Thank you for a great course.

Manager, Zahid Tractor – Saudi Arabia