Dates for this course

20/09/10 - 01/10/10

01/11/10 - 12/11/10

Who should attend:

• Office managers, administrators, executive secretaries and personal assistants seeking to improve their skills and knowledge of administration and management
• Senior secretaries aiming for promotion to office management positions 

Course objectives:

• To enhance your managerial capabilities
• To manage your staff and resources more efficiently and effectively
• To update your knowledge of modern office practice and procedures
• To be able to deal with clients, staff and duties confidently
• To prepare for promotion beyond the secretarial role

Course content:

• The role of the office
• Business writing skills
• Report writing
• Management theories
• Team building and leadership
• Arranging meetings and taking minutes
• Event management
• Personal effectiveness, time management
• Presentations: theory and preparation
• IT: presentations using PowerPoint
• Personal communication skills
• Introduction to human resource management
• Introduction to public relations