Dates for this course

20/09/10 - 08/10/10

01/11/10 - 19/11/10

Who should attend:

• Senior secretaries, executive secretaries and personal assistants to top-level management who wish to enhance their skills and knowledge
• Secretaries aiming for promotion to executive secretarial positions

Course objectives:

• To enhance your secretarial capabilities
• To appreciate the changing role of the secretary
• To carry out your work more efficiently and effectively
• To update your knowledge of modern office practice and procedures 

Course content:

• The changing role of the secretary
• Office organisation
• Business writing skills
• Report writing
• Managing your work, your subordinates and your boss
• Working in teams
• Arranging meetings and taking minutes
• Event management
• Personal effectiveness, time management
• Management appreciation
• Presentations: theory and preparation
• IT tips and tricks
• IT: presentations using PowerPoint
• Personal communication skills
• Introduction to public relations
• Introduction to human resource management