Dates for this course

11/10/10 - 15/10/10

Who should attend:

• Suitable for both Managers and Directors, who would like to communicate with more influence and charisma.
• All those aware of the necessity of being a positive influencer and confident negotiator.
• Professionals wanting to enhance his or her management talent and skills portfolio.
• Managers involved in roles where negotiation and influencing form an important aspect of their role.
• Business Professionals involved in negotiation with clients, suppliers and employee relations & remuneration negotiations. 

Course objectives:
• Understanding the principles, benefits & challenges of assertive communication
• Learn and apply influence techniques to improve performance.
• An overview of Emotional Intelligence and Advanced Management applications.
• Become an expert at strengthening workplace relationships through the use of effective communication skills, emotional intelligence and NLP (Modern Applied Psychology). 

Course content:
• Assertiveness Skills – understanding the various models
• Effective Communication Skills
• Essential Listening and questioning techniques
• Building Rapport and common ground in Effective Negotiations
• Introduction to Neuro Linguistic Programming (N.L.P) & relationship building techniques
• Maximising good use of Body Language to positively influence
• Emotional Intelligence in Management
• The Influencing Strategy – Best Practice
• Achieving a win-win solution in Negotiation
• Negotiating features and benefits
• Personal Presentation and Coaching
• Influencing across cultural differences and global business relationships