Negotiation
- Background to Negotiation
- Purpose of Negotiation
- Definition of Negotiation
- Whether Negotiation is Necessary
- Situations which require Negotiation
- The Scope of Negotiations
- Negotiation Strategy
- Negotiation Tactics
- Poor & Good Negotiation
- Performance Inhibitors in Negotiation
- Body Language Signals
- Win-Win Philosophy in Negotiation
- Personal Effectiveness in Negotiations
- Ethical & Professional Practice
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Statistical Analysis
- The need for statistical analysis versus hunch and anecdotal evidence
- Types of Data: internal, external, governmental
- Gathering data
- Storage and Retrieval
- Methods of Statistical Analysis
- Presentation:
Report writing
- Understanding the Objectives
- Framing the Issues
- Planning
- Making an outline structure
- Assembling and sorting the data
- Beginning, argument, conclusion, recommendations
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