Business Administration
- Work Environment
- Office Procedures and Controls
- Arranging Business Meetings
- Business Travel
- Event Management
The Business World
- Public and Private Sectors
- International Trade and the Global Market
Personal Effectiveness
- Organising
- Planning
- Prioritising work
- Working in teams
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Business English
- Composing letters, memos, faxes and other routine business documents
Information Technology
- Word processing using MS Word
- Spreadsheets using Excel including charts and graphs
- Presentations using PowerPoint
- Desktop Publishing
- Using internet for research in the office
- Sending and receiving email
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