Dates for this course

04/10/10 - 22/10/10

Who should attend:

• Senior HR practitioners and managers responsible for the HR strategy of their organisations.
• Senior managers with staff responsibilities for whole or part of the HR function.
• Training and learning experts responsible for growth in talent and human capital
• HR development team leaders and senior staff whose roles require mature inter-personal skills.
• Executives and Senior Managers required to make effective responses in crisis situations and pressures for change

Course objectives:

• To understand the concepts and definitions of Human Resources Management
• To develop staff selection processes and performance appraisal systems
• To learn the Training Needs Analysis methodology and economic training delivery
• To comprehend how learning processes integrate with corporate performance
• To develop training strategy to fulfil organisational needs
• To effectively deliver training demands and evaluate the benefits
• To appreciate the benefits of career management and creating personal development plans
• To hone communication and inter-personal skills for training
• To examine methods for implementing change and achieving the strategic objectives of the organisation

Course content:

Week 1
• Corporate and strategic functioning
• Operational and tactical functioning
• Maximising your human capital
• Benefits of effective recruitment
• Recruitment and selection processes
• Use of Psychometric evaluation
• Recruit induction and orientation
• Performance appraisal objectives
• Alternative appraisal methodologies
• Effective and ineffective appraisals
• Rewards linked with performances
• Training and development strategy
• Analysis of training needs
• Cost-effective training delivery
• Skills transfer to the work-place
• Assessing work performance levels
• Setting realistic objectives and targets
• Monitoring and review processes

Week 2
• Assertiveness Skills – understanding the various models
• Effective Communication Skills
• Essential Listening and questioning techniques
• Building Rapport and common ground in Effective Negotiations
• Introduction to Neuro Linguistic Programming (N.L.P) & relationship building techniques
• Maximising good use of Body Language to positively influence
• Emotional Intelligence in Management
• The Influencing Strategy – Best Practice
• Achieving a win-win solution in Negotiation
• Negotiating features and benefits
• Personal Presentation and Coaching
• Influencing across cultural differences and global business relationships

Week 3
• Preventing crisis situations by improved planning & control
• Selecting & training appropriate crisis team members
• Developing & implementing a crisis management plan
• Auditing wastage costs caused by chaotic situations
• Importance of accurate health & safety reporting
• Factors which create pressures for organisation change
• Maintaining communication & motivation during change
• Formulating cost-effective change proposals