- Recruitment and selection processes
- The essentials of interviewing
- Preparation, assessment & follow-up
- Interviewing skills
- Listening and questioning techniques
- Selection/appraisal interview practice
- Common mistakes to avoid
- Effective psychometric testing
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- Job descriptions & job specifications
- Team-working
- Characteristics of a team
- Behaviour patterns in groups
- Benefits of good teamwork
- Rules for good team relations
- Analysis of team-building skills
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