Dates for this course

13/09/10 - 17/09/10

15/11/10 - 19/11/10

Who should attend:

• Senior supervisors and intermediate grade managers in line or staff appointments, within private sector or public service organizations
• Multi-skill team leaders or section heads, in various people management roles
• Senior HR development personnel, with responsibility for the quality of advanced supervisory training
• Management trainees who have reached an advanced stage in their planned work experience.

Course objectives:

• To evaluate methods of achieving advanced supervisory skills in personnel being prepared for higher management appointments
• To simulate the practice of effective supervisory skills, through discussion and role-playing exercises
• To provide a basis for ongoing development through evaluation of a range of management techniques
• To ensure that senior supervisors are fully aware of the scope and accountability of their roles

Course content:

Leadership Skills
• Leadership styles
• Motivating individuals & groups
• Influencing & negotiating skills
• Inter-personal relationships

Organisation
• Organisation & Job Structures
• Time Management
• Delegation & Empowerment
• Team-building

Planning & Decision Making
• Planning & organising work
• Setting objectives & targets
• Problem solving & decision making
• Creative thinking

Communication and Presentation Skills
• Communication Skills
• Presentation Skills
• Selling Ideas & Persuading
• Effective Report Writing

Staff Induction & Appraisal
• Staff induction procedures
• Subordinate appraisals
• Coaching & Counselling
• Disciplinary procedures