TQM in Practice

Course Ref: M.10   Course Subject: Register for this course

Dates for this course

Sorry there are no dates available for this course.

Who should attend:

  • Senior managers in manufacturing & service organisations, private, institutional or government, who wish to implement improved total quality and performance within their areas of responsibility
  • Quality Assurance practitioners who wish to evaluate the quality performance of their organizations in comparison with international quality certification standards

Objectives & Benefits of the Course:  

  • To gain an understanding of the concept of TQM for managing, controlling and improving quality in organizations
  • To evaluate the skills and resources needed to implement TQM processes, with particular emphasis on achieving world class standards.

The course will cover:
 

Introduction to TQM

  • Development of TQM practices
  • Stages of quality management
  • Barriers to quality achievement
  • Quality cost & customer satisfaction
  • Achieving world-class standards
  • Competitive advantage through TQM

Principles

  • Quality Management concepts
  • Need to be customer focused
  • Ensuring customer feedback
  • Defining ‘Best Value’ in public service
  • Ensuring employee feedback
  • Need for employee feedback

Processes

  • Elements of quality management
  • Selection of quality criteria
  • Quality measurement processes
  • Statistical quality control
  • Quality assurance planning
  • Continuous improvement planning

Implementation

  • Quality approval certification
  • Implementation processes
  • Quality audit procedure
  • Use of diagrams in quality systems
  • TQM cost-benefit comparisons
  • Priority setting in correcting defects

Success Strategies

  • Need for committed leadership
  • Overcoming resistance to change
  • Building multi-skilled TQM teams
  • Bench-marking quality parameters
  • Coordinating TQM processes
  • Setting up a work centred TQM project
Download Our 2008 Brochure

Other courses in this subject

LCT Courses are excellent, providing good materials and tutors – keep it up!

Project Administrator – NAPIMS, Nigeria